Returns are not permitted. However, if you receive a faulty or defective product, please notify us as soon as possible. You can reach us by email at [email protected] or by phone at +971 566341753. ( Monday - Saturday).
The Fab Store is not responsible and does not guarantee a refund for cases where:
- Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems are caused by improper handling of the product.
- Any refunds will be granted as a credit to the original payment method used at the time of purchase. There will be no cash reimbursements.
- Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. The refund takes 7 to 10 business days to reflect in your account.
- Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
- Personalized items can only be returned if they are damaged or if there is a spelling or size error on our part. Please double-check spelling and size before placing your order, as items with mistakes due to an order error will not be refunded.